Customer Story Software

Making a bold strategic choice

Service Layers embraced managed cloud infrastructure from day one rather than doubling their team with cloud experts. This transformed traditional Identity and Access Management (IAM) projects from month-long implementations into hours.

  • 72 hours

    Maximum deployment time

    Down from 2–3 months. Integrator projects now ship in 20 minutes to 72 hours, end to end.

  • 2 weeks

    From zero to production

    Complete cloud native infrastructure stood up and running in two weeks from project kickoff.

  • 90%

    Time reduction

    Multi-month deployments compressed into same-day possibilities, freeing the team to focus on IAM, not infra.

Focusing on Core Competence

Rather than double the size of the company with cloud native experts to manage the stack, Service Layers integrated Giant Swarm into its business model from day one, ensuring each partner focuses on their core expertise.

The need to accelerate identity and access management implementation has become critical in today's rapidly evolving landscape. Traditional IAM projects, including installation and configuration, typically required 6–36 months. However, customers now expected delivery in weeks, not months.

Microservices and CI/CD practices offered a path to faster market delivery. The solution centered on public cloud and containerized applications using Kubernetes. While this cutting-edge technology promised benefits, it also brought infrastructure complexity challenges.

During the company's establishment, it became clear that Kubernetes expertise needed to be outsourced. While the major public cloud providers offered management clusters for Kubernetes, none provided comprehensive stack management. Service Layers required complete solutions including tracking and logging. They chose AWS combined with Giant Swarm's fully managed cloud native stack.

The impact was immediate. After a two-week setup, Service Layers now deploys to integrators in 20 minutes to 72 hours — a dramatic improvement from the previous 2–3 month timeline. New features reach the market within weeks, requiring no localization or customization branches, all delivered as core product functionality.

About Service Layers Group

Founded in 2017 as part of the iC Consult Group, Service Layers combines the group's specific knowledge and skills in IAM architecture, implementation, and operation of IAM services. They offer 'custom-fit' identity access management services that include functions, infrastructure, and operating processes, taking into account specific circumstances in medium-sized and large enterprises.

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